Privacy policy

Last updated: August 23, 2026

Aurmaris respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with our online store and services (the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Aurmaris, we may collect:

  • Contact information, including your name, email address, phone number, billing address and shipping address.

  • Order and transaction information, including products purchased, order history, returns, exchanges and cancellations.

  • Payment information, including payment method and payment confirmation details. Payment information may be processed securely by third-party payment providers.

  • Account information, including login details, preferences and account settings.

  • Communications, including information you provide when contacting customer support or communicating with us.

  • Device and technical information, including your IP address, browser type, device information and network information.

  • Usage information, including how you interact with our website, pages viewed, products viewed and other activity on the Services.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications or contact us.

  • Automatically when you browse or interact with our website, including through cookies and similar technologies.

  • From service providers that assist us with operating our business.

  • From advertising, marketing, analytics or other business partners where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Fulfil Our Services

This includes:

  • Processing and fulfilling orders.

  • Processing payments.

  • Arranging shipping and delivery.

  • Processing returns, refunds and exchanges.

  • Managing customer accounts.

  • Providing customer support.

  • Communicating with you regarding your purchases or account.

Improve Our Services

We may use information about how customers interact with our website and products to improve our store, products, customer experience and business operations.

Marketing and Advertising

Where permitted by law, we may use your information to:

  • Send promotional communications.

  • Provide information about new products, offers and promotions.

  • Measure the effectiveness of advertising.

  • Display relevant advertising on third-party platforms.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website, customers and business.

  • Detect or prevent fraudulent, suspicious or unlawful activity.

  • Verify transactions.

  • Maintain the security of our Services.

Legal and Compliance Purposes

We may process information where reasonably necessary to comply with applicable laws, regulations, legal proceedings or lawful requests from government authorities.

How We Disclose Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate Aurmaris and provide our Services.

These may include:

  • Website and technology service providers.

  • Payment processors.

  • Shipping and fulfilment providers.

  • Cloud hosting and data storage providers.

  • Analytics providers.

  • Customer support providers.

  • Advertising and marketing partners.

  • Professional advisers where necessary.

These service providers may process information on our behalf for the purpose of providing their services to Aurmaris.

We may also disclose information:

  • When you request or consent to the disclosure.

  • Where required by applicable law or legal process.

  • Where necessary to protect Aurmaris, our customers or others.

  • In connection with a business restructuring, acquisition, sale, merger or similar transaction.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the Services, remember your preferences, understand website usage and improve your shopping experience.

Cookies may also be used for analytics and advertising purposes.

Your browser may allow you to block, limit or delete cookies. Please note that disabling certain cookies may affect the functionality of the website.

Third-Party Websites and Services

Our Services may contain links to websites or platforms operated by third parties.

Aurmaris is not responsible for the privacy practices, security, accuracy or content of third-party websites or services.

We recommend reviewing the privacy policies of any third-party websites or services you choose to use.

Children's Privacy

Our Services are not intended for children who are below the age at which they can legally provide consent under applicable law.

We do not knowingly collect personal information from children where such collection would not be permitted.

If you believe a child has provided personal information to us inappropriately, please contact us.

Security

We take reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our Services.

  • Maintaining customer and transaction records.

  • Resolving disputes.

  • Preventing fraud.

  • Complying with legal, accounting or regulatory obligations.

Your Rights and Choices

Depending on where you live and applicable privacy laws, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Request information about how your personal information is used.

These rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

Marketing Communications

If you receive promotional emails from Aurmaris, you can unsubscribe at any time by selecting the unsubscribe option contained in the email.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding orders, payments, deliveries, returns or your account.

International Processing

Some of the service providers we use may process or store information in countries other than the country where you live.

Where required, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

Complaints

If you have concerns or complaints regarding how Aurmaris handles your personal information, please contact us first so that we can review and respond to your concern.

Depending on your location, you may also have the right to contact the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal obligations or privacy practices.

When we make changes, we will update the “Last updated” date displayed at the top of this Privacy Policy.

Contact Us

For questions about this Privacy Policy, our privacy practices, or requests relating to your personal information, please contact:

Aurmaris
Registered Australian Business Name
ABN 97 918 855 993
Sydney, NSW, Australia
Email: hello@aurmaris.com

For general customer service enquiries, please also use our Contact Us page.