Refund policy

We want you to love your AURMARIS gear. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

This return policy applies to eligible orders shipped to Australia and New Zealand.

For change-of-mind returns, items must meet the conditions below.

HOW TO RETURN

  1. Email us at hello@aurmaris.com with your order number.

  2. We’ll provide return instructions and, where applicable, a return label within 1–2 business days.

  3. Pack the item securely in its original condition and packaging.

  4. Drop off the parcel using the return method provided in our return instructions.

  5. Once your return is received and inspected, your refund will be processed within 3 business days.

CHANGE-OF-MIND RETURN CONDITIONS

  • Items must be unused and in their original condition and packaging.

  • Pickleball paddles must show no signs of court use, damage or wear.

  • Change-of-mind returns must be requested within 30 days of delivery.

  • For Australian change-of-mind returns, a A$9.95 return shipping fee applies. For New Zealand change-of-mind returns, customers are responsible for the return shipping cost.

  • Any original shipping charges are non-refundable unless required by law.

EXCEPTIONS

For change-of-mind returns:

  • Opened or used hygiene-sensitive items, including overgrips, cannot be returned.

  • Items clearly marked Final Sale are not eligible for change-of-mind returns.

These exclusions do not affect any rights you may have under the Australian Consumer Law.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, incorrect, or develops a problem, please contact us as soon as possible at hello@aurmaris.com with your order number and, where helpful, photos of the issue.

Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For eligible faulty, damaged or incorrect items:

  • Return shipping is covered by AURMARIS.

  • You will not be charged the A$9.95 return shipping fee.

  • Original packaging is not required where the product is being returned because it is faulty.

  • We will work with you to provide an appropriate remedy as quickly as possible.

REFUNDS

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to credit the funds to your account after we issue the refund.

AUSTRALIAN CONSUMER LAW

Our returns policy is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.